Effective Date: 15 April 2026
Website: www.refreshcreative.com
Company: Refresh Creative UK Ltd
Contact Email: info@refreshcreative.com

1. Who We Are

Refresh Creative UK Ltd is a UK-based digital agency providing web development, design, and digital marketing services.

We act as the data controller for any personal data collected through this website.

If you have any questions about this policy or your data, please contact:
info@refreshcreative.com

2. What Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Name
  • Email address
  • Phone number (if submitted)
  • Message content via contact forms

b) Automatically Collected Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website or source

c) Cookies and Tracking Data

We use cookies and similar technologies to improve website functionality and understand how visitors interact with our site.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries submitted via our website
  • Communicate with potential and existing clients
  • Improve website performance and user experience
  • Monitor usage patterns and site effectiveness
  • Maintain website security

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to operate, improve, and secure our website and services
  • Consent – for cookies and analytics where required
  • Contractual necessity – where processing is required to respond to enquiries or deliver services

5. Cookies and Analytics

Our website uses cookies to enhance user experience and collect usage data.

Types of Cookies:

  • Essential cookies – required for the website to function properly
  • Analytics cookies – help us understand how visitors use the site

We may use analytics tools such as Google Analytics (GA4) to collect anonymised usage data, including page views, session duration, and interactions.

You can control or disable cookies through your browser settings.

6. Contact Forms

When you submit a form on our website:

  • Your information is used only to respond to your enquiry
  • Submissions may be stored securely for follow-up and internal record-keeping
  • We do not use this data for unsolicited marketing

7. Data Sharing

We may share data with trusted third parties where necessary to operate our business, including:

  • Website hosting providers
  • Analytics providers (e.g. Google)
  • Email and communication tools

All third parties are required to handle your data securely and in accordance with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary:

  • Contact enquiries: typically up to 12–24 months
  • Analytics data: as defined by the analytics provider

We regularly review stored data and delete anything no longer required.

9. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict how your data is processed
  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact:
info@refreshcreative.com

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure hosting environments
  • Encrypted website connections (HTTPS)
  • Controlled access to stored data

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.